Following our participation in the 9th edition of the Factor Humano Barcelona Congress on October 15th, we are sharing the interview conducted with Andrés Navarro-Soto, Business Development Director at ThinkUPC, during the event itself. In this space, Andrés reflects on the rapid evolution of generative artificial intelligence and how it is transforming the relationship between organizations and their teams.
The evolution towards collaborative agents
People and talent management is experiencing an accelerated technological transformation. As Andrés Navarro-Soto explains, while until recently the focus was on chatbots designed solely to answer simple inquiries, today we are witnessing an evolution towards collaborative agents.
These agents do not just answer questions; they actively interact with the company’s various processes. This integration brings agility and operational efficiency both to HR departments and to the entire workforce by providing quick, contextualized solutions to their needs.
Coloq.ia: a corporate AI hub focused on governance and real impact
At ThinkUPC, we drive this transformation through Coloq.ia, our corporate artificial intelligence hub designed to securely connect AI models with each organization’s internal knowledge and processes.
Unlike traditional chatbot solutions, Andrés emphasizes that Coloq.ia goes beyond closed software: it is a concept and a strategic approach to deploying AI in a governed manner tailored to each entity:
- Clear governance model: the initial implementation phases focus on establishing a solid governance framework for generative AI within the organization.
- Training and empowerment: teams are supported through training so that individuals can identify and bring to light the use cases with the highest impact and return on investment (ROI).
- Precise answers within the corporate context: by scoping AI responses to the corporate context through internal documentation, organizations achieve close, practical support fully aligned with company reality.
High-impact applications in people management and talent development
Departments dedicated to people and talent are an ideal space to maximize the benefits of collaboration between AI agents. During the interview, Andrés highlights the value of this technology in key processes:
- Agile inquiry resolution: optimizes the time spent answering employee questions, freeing up management teams for higher-value strategic tasks.
- End-to-end process optimization: from onboarding to professional development, coordinated interaction among different agents enables the resolution of complex use cases that were previously difficult to automate.
This technological vision complements the initiatives and solutions presented during the congress alongside our partner Cornerstone OnDemand, where we unveiled the new Cornerstone Workforce AI™ platform, reaffirming our commitment to innovation in corporate learning and intelligent workforce management.
