Following our participation in the Factor Humano Madrid 2026 congress on April 23rd, we are sharing with you the interview with Ricard Grau, Business Development Manager at ThinkUPC. In this meeting, Ricard explores how new technological trends are redefining the employee experience within organizations.
From traditional chatbots to multi-agent AI
Talent management is undergoing a fundamental shift in trends. As Ricard Grau explains, we are moving past the stage of conventional chatbots to enter the era of multi-agent AI in human resources.
Unlike simple question-and-answer systems, Ricard points out that multi-agent AI allows for the deployment of different specialized agents across various areas of the company. These agents do not just answer questions; they are capable of communicating with each other to solve complex processes in an automated and independent manner.
Coloq.ia: a secure and agnostic corporate AI hub
At ThinkUPC, we are driving this transformation through Coloq.ia, our corporate AI hub. Ricard highlights three distinguishing values of this platform:
- Data privacy: corporate information is handled securely, ensuring it does not leave the organizational environment or serve to train public models.
- Real knowledge: Coloq.ia works exclusively with sources defined by the company, such as manuals, processes, or internal documents.
- Technological agnosticism: the platform can operate with different models (GPT, Gemini, etc.), allowing for cost optimization based on the specific use case.
Use cases: intelligent coordination in HR
How does multi-agent AI in human resources translate into tangible benefits? During the interview, Ricard details examples with a high impact on operational efficiency:
- Development and training: when an evaluation bot detects a skills gap, it communicates with the training bot to enroll the individual in the appropriate courses in real time.
- Payroll and objective management: performance agents can connect with the finance area to calculate variable compensation and process the information directly for payroll.
This technological evolution enables human resources teams to delegate the execution of complex processes to these intelligent and coordinated systems.
If you are interested in discovering how to implement these solutions in your organization, we look forward to seeing you at our next appointment on October 15th at the Factor Humano congress in Barcelona.
