{"id":16609,"date":"2026-11-03T13:57:44","date_gmt":"2026-11-03T12:57:44","guid":{"rendered":"https:\/\/www.thinkupc.com\/?p=16609"},"modified":"2026-11-03T13:57:44","modified_gmt":"2026-11-03T12:57:44","slug":"de-chatbots-a-agentes-colaborativos-el-nuevo-paradigma-de-la-ia-en-la-gestion-de-personas","status":"publish","type":"post","link":"https:\/\/www.thinkupc.com\/es\/actualidad\/de-chatbots-a-agentes-colaborativos-el-nuevo-paradigma-de-la-ia-en-la-gestion-de-personas\/","title":{"rendered":"De chatbots a agentes colaborativos: el nuevo paradigma de la IA en la gesti\u00f3n de personas"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"16609\" class=\"elementor elementor-16609\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-970d10c e-flex e-con-boxed e-con e-parent\" data-id=\"970d10c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c4d6c5 elementor-widget elementor-widget-text-editor\" data-id=\"5c4d6c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"\">Tras nuestro paso por la 9.<\/span>\u00aa edici\u00f3n del <strong>Congreso Factor Humano Barcelona<\/strong> el pasado 15 de octubre, compartimos el contenido de la entrevista realizada a <b data-path-to-node=\"0\" data-index-in-node=\"153\">Andr\u00e9s Navarro-Soto<\/b>, director de Desarrollo de Negocio en ThinkUPC, durante el propio evento. En este espacio, Andr\u00e9s reflexiona sobre la r\u00e1pida evoluci\u00f3n de la <strong>inteligencia artificial generativa<\/strong> y c\u00f3mo est\u00e1 transformando la relaci\u00f3n entre las organizaciones y sus equipos.<\/p><h2 data-path-to-node=\"4\">La evoluci\u00f3n hacia los agentes colaborativos<\/h2><p id=\"p-rc_4aff63e4e7b857ec-62\" data-path-to-node=\"5\"><span data-path-to-node=\"5,0\">La gesti\u00f3n del talento y las personas vive una acelerada transformaci\u00f3n tecnol\u00f3gica<\/span><span class=\"\" data-path-to-node=\"5,2\">. Como explica Andr\u00e9s Navarro-Soto, si hace poco el foco estaba en chatbots dise\u00f1ados \u00fanicamente para responder consultas sencillas, hoy presenciamos una evoluci\u00f3n hacia <b data-path-to-node=\"5,2\" data-index-in-node=\"170\">agentes colaborativos<\/b><\/span><span data-path-to-node=\"5,4\">.<\/span><\/p><p data-path-to-node=\"5\"><span data-path-to-node=\"6,0\">Estos agentes no solo responden dudas, sino que interact\u00faan activamente con los distintos procesos de la compa\u00f1\u00eda<\/span><span data-path-to-node=\"6,2\">. Esta integraci\u00f3n permite ganar agilidad y eficiencia operativa tanto a las \u00e1reas de recursos humanos como a todo el personal, al obtener soluciones r\u00e1pidas y contextualizadas a sus necesidades<\/span><span data-path-to-node=\"6,4\">.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ee6448 elementor-widget elementor-widget-video\" data-id=\"3ee6448\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=lVNVyGJaS6k&amp;list=PLFNk5mWUhfX4&amp;index=18&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb4860a elementor-widget elementor-widget-text-editor\" data-id=\"fb4860a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 data-path-to-node=\"7\">Coloq.ia: un <em>hub<\/em> de IA corporativa enfocado al gobierno y al impacto real<\/h2><p data-path-to-node=\"8\">En ThinkUPC impulsamos esta transformaci\u00f3n mediante <b data-path-to-node=\"8\" data-index-in-node=\"52\">Coloq.ia<\/b>, nuestro <i data-path-to-node=\"8\" data-index-in-node=\"70\">hub<\/i> de inteligencia artificial corporativa dise\u00f1ado para conectar los modelos de IA con el conocimiento y los procesos internos de cada organizaci\u00f3n de forma segura.<\/p><p id=\"p-rc_ecd08366a6e2e919-75\" data-path-to-node=\"9\"><span data-path-to-node=\"9,0\">Frente a las soluciones de chatbot tradicionales, Andr\u00e9s remarca que Coloq.ia va m\u00e1s all\u00e1 de un software cerrado: es un concepto y una aproximaci\u00f3n estrat\u00e9gica para implantar la IA de manera gobernada y adaptada a cada entidad<\/span><span data-path-to-node=\"9,2\">:<\/span><\/p><ul data-path-to-node=\"10\"><li><p id=\"p-rc_ecd08366a6e2e919-76\" data-path-to-node=\"10,0,0\"><span class=\"\" data-path-to-node=\"10,0,0,0\"><b data-path-to-node=\"10,0,0,0\" data-index-in-node=\"0\">Modelo de gobierno claro:<\/b> las primeras fases de implantaci\u00f3n se centran en establecer un marco de gobierno s\u00f3lido para la IA generativa dentro de la organizaci\u00f3n<\/span><span data-path-to-node=\"10,0,0,2\">.<\/span><\/p><\/li><li><p id=\"p-rc_ecd08366a6e2e919-77\" data-path-to-node=\"10,1,0\"><span class=\"\" data-path-to-node=\"10,1,0,0\"><b data-path-to-node=\"10,1,0,0\" data-index-in-node=\"0\">Formaci\u00f3n y capacitaci\u00f3n:<\/b> se acompa\u00f1a a los equipos mediante la formaci\u00f3n de las personas para que sean capaces de identificar y aflorar los casos de uso con mayor impacto y retorno de inversi\u00f3n (ROI)<\/span><span data-path-to-node=\"10,1,0,2\">.<\/span><\/p><\/li><li><p id=\"p-rc_ecd08366a6e2e919-78\" data-path-to-node=\"10,2,0\"><span class=\"\" data-path-to-node=\"10,2,0,0\"><b data-path-to-node=\"10,2,0,0\" data-index-in-node=\"0\">Respuestas precisas en el contexto corporativo:<\/b> al acotar las respuestas de la IA al contexto corporativo mediante la documentaci\u00f3n interna, se logra una atenci\u00f3n cercana, pr\u00e1ctica y totalmente alineada con la realidad de la compa\u00f1\u00eda<\/span><span data-path-to-node=\"10,2,0,2\">.<\/span><\/p><\/li><\/ul><h2 data-path-to-node=\"11\">Aplicaciones de alto impacto en la gesti\u00f3n de personas y el desarrollo del talento<\/h2><p id=\"p-rc_2523fb39408bffbd-89\" data-path-to-node=\"12\"><span data-path-to-node=\"12,0\">Las \u00e1reas dedicadas a las personas y al talento son un espacio id\u00f3neo para extraer el m\u00e1ximo beneficio de la colaboraci\u00f3n entre agentes de IA<\/span><span data-path-to-node=\"12,2\">. Durante la entrevista, Andr\u00e9s resalta el valor de esta tecnolog\u00eda en procesos clave:<\/span><\/p><ul data-path-to-node=\"13\"><li><p id=\"p-rc_2523fb39408bffbd-90\" data-path-to-node=\"13,0,0\"><span class=\"\" data-path-to-node=\"13,0,0,0\"><b data-path-to-node=\"13,0,0,0\" data-index-in-node=\"0\">Resoluci\u00f3n \u00e1gil de consultas:<\/b> optimiza el tiempo dedicado a atender dudas de la plantilla, liberando a los equipos de gesti\u00f3n para tareas de mayor valor estrat\u00e9gico<\/span><span data-path-to-node=\"13,0,0,2\">.<\/span><\/p><\/li><li><p id=\"p-rc_2523fb39408bffbd-91\" data-path-to-node=\"13,1,0\"><span class=\"\" data-path-to-node=\"13,1,0,0\"><b data-path-to-node=\"13,1,0,0\" data-index-in-node=\"0\">Optimizaci\u00f3n de procesos integrales:<\/b> desde el <i data-path-to-node=\"13,1,0,0\" data-index-in-node=\"46\">onboarding<\/i> hasta el desarrollo profesional, la interacci\u00f3n coordinada entre diferentes agentes permite resolver casos de uso complejos que hasta ahora resultaban dif\u00edciles de abordar de forma automatizada<\/span><span data-path-to-node=\"13,1,0,2\">.<\/span><\/p><\/li><\/ul><p data-path-to-node=\"14\"><span class=\"\">Esta visi\u00f3n tecnol\u00f3gica se suma a las iniciativas y soluciones presentadas durante el congreso junto a nuestro <\/span><i data-path-to-node=\"0\" data-index-in-node=\"111\">partner<\/i> <strong>Cornerstone OnDemand<\/strong>, donde dimos a conocer la nueva plataforma <b data-path-to-node=\"0\" data-index-in-node=\"183\">Cornerstone Workforce AI\u2122<\/b>, reafirmando nuestro compromiso con la innovaci\u00f3n en el aprendizaje corporativo y la gesti\u00f3n inteligente en los entornos laborales.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Andr\u00e9s Navarro-Soto analiza en el Congreso Factor Humano c\u00f3mo los agentes colaborativos y Coloq.ia transforman la gesti\u00f3n del talento.<\/p>\n","protected":false},"author":19,"featured_media":16621,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[145,173],"tags":[234],"class_list":["post-16609","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualidad","category-talent-management-es","tag-talent-management-es"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>De chatbots a agentes colaborativos: el nuevo paradigma de la IA en la gesti\u00f3n de personas - ThinkUPC<\/title>\n<meta name=\"description\" content=\"Andr\u00e9s Navarro-Soto analiza en el Congreso Factor Humano c\u00f3mo los agentes colaborativos y Coloq.ia transforman la gesti\u00f3n del talento.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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