{"id":16629,"date":"2026-11-03T13:57:44","date_gmt":"2026-11-03T12:57:44","guid":{"rendered":"https:\/\/www.thinkupc.com\/?p=16629"},"modified":"2026-11-03T14:25:57","modified_gmt":"2026-11-03T13:25:57","slug":"from-chatbots-to-collaborative-agents-the-new-ai-paradigm-in-people-management","status":"publish","type":"post","link":"https:\/\/www.thinkupc.com\/en\/news\/from-chatbots-to-collaborative-agents-the-new-ai-paradigm-in-people-management\/","title":{"rendered":"From chatbots to collaborative agents: the new AI paradigm in people management"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"16629\" class=\"elementor elementor-16629 elementor-16609\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-970d10c e-flex e-con-boxed e-con e-parent\" data-id=\"970d10c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c4d6c5 elementor-widget elementor-widget-text-editor\" data-id=\"5c4d6c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"\">Following our participation in the 9th edition of the <strong>Factor Humano Barcelona Congress<\/strong> on October 15th, we are sharing the interview conducted with <strong>Andr\u00e9s Navarro-Soto<\/strong>, Business Development Director at ThinkUPC, during the event itself. In this space, Andr\u00e9s reflects on the rapid evolution of <strong>generative artificial intelligence<\/strong> and how it is transforming the relationship between organizations and their teams.<\/span><\/p>\n<h2 data-path-to-node=\"4\">The evolution towards collaborative agents<\/h2>\n<p><\/p>\n<p id=\"p-rc_4aff63e4e7b857ec-62\" data-path-to-node=\"5\">People and talent management is experiencing an accelerated technological transformation. As Andr\u00e9s Navarro-Soto explains, while until recently the focus was on chatbots designed solely to answer simple inquiries, today we are witnessing an evolution towards <strong>collaborative agents<\/strong>.<\/p>\n<p><\/p>\n<p data-path-to-node=\"5\">These agents do not just answer questions; they actively interact with the company&#8217;s various processes. This integration brings agility and operational efficiency both to HR departments and to the entire workforce by providing quick, contextualized solutions to their needs.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ee6448 elementor-widget elementor-widget-video\" data-id=\"3ee6448\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=lVNVyGJaS6k&amp;list=PLFNk5mWUhfX4&amp;index=18&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb4860a elementor-widget elementor-widget-text-editor\" data-id=\"fb4860a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 data-path-to-node=\"7\">Coloq.ia: a corporate AI hub focused on governance and real impact<\/h2><p data-path-to-node=\"8\">At ThinkUPC, we drive this transformation through <strong>Coloq.ia<\/strong>, our corporate artificial intelligence hub designed to securely connect AI models with each organization&#8217;s internal knowledge and processes.<\/p><p id=\"p-rc_ecd08366a6e2e919-75\" data-path-to-node=\"9\">Unlike traditional chatbot solutions, Andr\u00e9s emphasizes that Coloq.ia goes beyond closed software: it is a concept and a strategic approach to deploying AI in a governed manner tailored to each entity:<\/p><ul><li data-path-to-node=\"6,0,0\"><strong>Clear governance model:<\/strong> the initial implementation phases focus on establishing a solid governance framework for generative AI within the organization.<\/li><li data-path-to-node=\"6,0,0\"><strong>Training and empowerment:<\/strong> teams are supported through training so that individuals can identify and bring to light the use cases with the highest impact and return on investment (ROI).<\/li><li data-path-to-node=\"6,0,0\"><strong>Precise answers within the corporate context:<\/strong> by scoping AI responses to the corporate context through internal documentation, organizations achieve close, practical support fully aligned with company reality.<\/li><\/ul><h2 data-path-to-node=\"11\">High-impact applications in people management and talent development<\/h2><p id=\"p-rc_2523fb39408bffbd-89\" data-path-to-node=\"12\">Departments dedicated to people and talent are an ideal space to maximize the benefits of collaboration between AI agents. During the interview, Andr\u00e9s highlights the value of this technology in key processes:<\/p><ul><li data-path-to-node=\"6,3,0\"><strong>Agile inquiry resolution:<\/strong> optimizes the time spent answering employee questions, freeing up management teams for higher-value strategic tasks.<\/li><li data-path-to-node=\"6,3,0\"><strong>End-to-end process optimization:<\/strong> from onboarding to professional development, coordinated interaction among different agents enables the resolution of complex use cases that were previously difficult to automate.<\/li><\/ul><p data-path-to-node=\"14\"><span class=\"\">This technological vision complements the initiatives and solutions presented during the congress alongside our partner <strong>Cornerstone OnDemand<\/strong>, where we unveiled the new<strong> Cornerstone Workforce AI\u2122<\/strong> platform, reaffirming our commitment to innovation in corporate learning and intelligent workforce management.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Andr\u00e9s Navarro-Soto analyzes at the Factor Humano Congress how collaborative agents and Coloq.ia are transforming talent management.<\/p>\n","protected":false},"author":19,"featured_media":16628,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[256,283],"tags":[235],"class_list":["post-16629","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","category-talent-management-en","tag-talent-management-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>From chatbots to collaborative agents: the new AI paradigm in people management - ThinkUPC<\/title>\n<meta name=\"description\" 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